How does it work?

It’s like a coat check, but for bikes — completely hassle-free and secure! We give you a claim stub, and you give us your bike. After the event, you bring back the stub and we return your bike. Pretty simple.

Is it safe?

Yes, The Bike Valet service is safe. Since 2006, we have parked over 250,000 bicycles with a stolen bike rate of under 0.005%. However, it is important to keep your ticket secure, as we will return the bike to anyone with a valid ticket. Our dedicated team and security measures are in place to ensure the safety of your bike while it is under our care.

Can I leave my stuff with my bike?

Definitely. Because we can’t inventory your accessories, we can’t be responsible for them, but anything securely attached to your bike will be safe.

Can I bring an e-bike?

Absolutely! We accept bikes of all shapes and sizes - tandem bikes, cargo bikes, e-bikes, and even strollers. However you roll, you are welcome at ALL our events!

How much does it cost?

It’s free to use - seriously - but don’t forget to let event organizers and sponsors know how important the service is to you!

Do I need a lock?

We ask that you do not lock your bicycle. The site is secure and attended at all times. If you have your lock with you, you’re welcome to leave it with your bike if you don’t want to lug it around.

What if I can’t get back in time to pick up my bike?

When you take your claim check, you’re agreeing to our service terms. If you’re not back to pick up your bike 30 minutes (or otherwise posted time) after the event has ended, you will have to email us (bicyclevalet@best.bc.ca) the day following the event to pick up for your bike. There will be a $25 fee for its retrieval.

What if I lose my claim stub ticket?

Don’t. Seriously, just don’t. One of these days we’re going to have ultra-awesome electronic tickets and will be able to scan your forehead, but until then, keep that ticket safe! If you DO manage to lose it, it’s up to the on-site supervisor to handle the issue. We also recommend taking a picture of your claim stub, just in case.

How about my trailer/cargo bike, roller blades or push-scooter?

We love families!  And innovative sustainable transportation!  We’ll park anything human-powered.  Kudos to the guy that paddle-boarded from Kits to Stanley Park!  Electric powered devices occupy a bit of a grey area- you’ll have to be really nice to the supervisor.

Will there be delays checking in and out?

We try to be as efficient as possible.  Events where everyone is trying to leave at one time may produce a bit of a line. In this case, chill out, talk to the person behind you, and be glad you’re not trying to maneuver your car out of the multi-level parking garage.

How can I get involved?

Our Valet stations are operated by a combination of staff and volunteers- and we’re always looking for more!  Volunteer forms can be found here or email us (bicyclevalet@best.bc.ca) for more information.  Have you heard about our legendary parties yet?

Who operates this amazing service?

The Bicycle Valet is a social enterprise of BEST (Better Environmentally Sound Transportation).